Refund policy

GRACEful Electronics has an extended 100-Day Warranty & Return Policy.

Returns
Our policy lasts 100 days. If 100 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, you will need to return your defective unit at no charge to you. If you do not return the unit within 90 days of receipt, you may get charged the original amount you paid for the item.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Scanners with over 500 scan-counts recorded since date of your purchase
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 90 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@gracefulelectronics.com.

Exchanges (if applicable)
We only replace items within 100 days of purchase. If you need to exchange it for the same item, send us an email at support@gracefulelectronics.com and send your item to: 7354 Stagecoach Rd, Dublin CA 94568, United States.

Shipping
To return your product, you should mail your product to: 7354 Stagecoach Rd, Dublin CA 94568, United States

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.